Resources and Support Services: Newfoundland and Labrador

Crisis Lines/Mental Health Awareness

Bridge the gApp Crisis Line
Call: (709) 737-4668, 1-888-737-4668
Text: Text “Talk” to 686868

Powered by Kids Help Phone, anyone in need, regardless of age can text ‘Talk’ to 686868, to speak to a trained crisis responder.

Every texter is connected with a Crisis Responder, a real-life human being, trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem-solving. All of our Crisis Responders are volunteers, donating their time to helping people in crisis.

Call now if you feel like you are unable to cope, are thinking about suicide or if you are unsure where to turn for help. The Mental Health Crisis Line is a free, confidential service for individuals, family and friends.  The crisis line is province-wide, 24 hours a day.


Income Assistance

Income Support
Call: 1-888-632-4555

The Income Support Program provides financial benefits and other services to eligible low-income people to assist in meeting daily living expenses.

Basic benefits are family/individual payments for items such as food, clothing and shelter; and, Non-Basic benefits are for other specific items such as vision care, municipal taxes and burials.

Income Support Benefits include basic and non-basic financial supports such as:

  • Family and Individual Benefit (to assist with expenses such as food, clothing, personal care, household maintenance and utilities)
  • Shelter (Including rent and mortgage)
  • NON-BASIC BENEFITS (ELIGIBILITY MAY VARY ACCORDING TO YOUR PERSONAL CIRCUMSTANCES):
  • Municipal Tax Payments
  • Eye Exams and Prescription Glasses
  • Private Childcare (related to employment or training)
  • Expenses for Burials

You may also receive certain benefits and services from other government departments and agencies. Financial eligibility for these may be determined by Advanced Education, Skills and Labour, however, the extent of benefits and services are determined by individual departments. Examples of these benefits and services include:

  • A Prescription Drug Card offered by the Newfoundland and Labrador Prescription Drug Program (NLPDP); if you require drug card coverage only, you may apply for programs under the NLPDP
  • Medical Supplies and Medical Equipment offered by the Special Assistance Program of the Department of Health and Community Services.
  • Medical Transportation offered through the Department of Health and Community Services

Employability Assistance for Persons with Disabilities
Call: 1-888-632-4555

This program is designed to assist individuals with a disability acquire the skills, experience and support necessary to successfully prepare for, enter or remain in the work force. Services include employment counselling and assessment, employment planning, pre-employment training, post-secondary education, skills training, technical aids and other supports to assist individuals obtain access to job opportunities and training. This program is cost-shared with Employment and Social Development Canada.

The Labour Market Agreement for Persons with Disabilities (LMAPD) is for people with a disability and demonstrated challenges in accessing education or employment.


Housing

Newfoundland & Labrador Housing & Homelessness Network
Call: (709) 722-1030

The Newfoundland and Labrador Housing and Homelessness Network (NLHHN) is a group of community-based service providers, municipal, provincial and federal departments and agencies, and representatives of persons at risk of homelessness, who are committed to working collaboratively on issues related to homelessness and housing.


Food Banks: St. John’s

Centre City

Bridges to Hope: 39 Cookstown Road, St. John’s, NL
Tel: 722-9225 Email: info@bridgestohope.ca
Hours of Operation: Tuesdays 11 am – 1 pm; Wednesdays, Thursdays, and Fridays 10 am– 1pm.
Clients need their MCP and AES file number or drug card number. Full hampers available every 28 days (some emergency hampers). Serves all areas of St. John’s. Toy lending program available on Wednesday and Friday between 9:30 am – 11:30 am.

Teresa’s Parish: St. Vincent De Paul Society, 120 Mundy Pond Road, St. John’s, NL
Tel: 579-5467
Hours of Operation: Please call to find out dates and times of operation as hours and days are subject to change. Call before 1 pm for a hamper. Clients need their MCP and drug card number. Full hampers are available monthly.

Emmaus House: Bonaventure Avenue (at the end of Bon’s school next to the Basilica), St. John’s, NL
Tel: 753-6380
Hours of operation: Monday to Friday between 1 pm – 3 pm. Clients need their MCP and drug card number if possible. Full hampers are available every 30 days. Serves all areas of St. John’s. Closed for 1 week during the months of June, July and August.

Campus Food Bank
Memorial University Campus, Corti Reale Building (near Burton’s Pond), St. John’s, NL
Tel: 864-3467
Hours of operation: Mondays and Thursdays 3:30pm – 5:30pm and 7pm – 8pm; Sundays 3pm – 5 pm. Need a student number and MCP number if possible. Serves mainly students of the university and others connected to the university. Get a full hamper monthly.

Pius X Parish: Located in the MacMorran Community Centre (behind Brophy Place), St. John’s, NL
Tel: 739-1329
Hours of operation: Mondays and Thursdays 9 am – 1 pm (You must call before 12 pm). Hamper pick-up is 12 pm-1 pm. You need to call Monday and Thursday Mornings and leave a message – they will call back to tell you when to come in. No walk-ins available. Serves only the surrounding area. You will need your MCP and AES file number. You get a full hamper every 30 days. Also has a clothing room – get a garbage bag for a dollar – those inside the area can go twice a month and those outside the area can go once a month.

Salvation Army

Divisional Headquarters: 21 Adams Avenue, Community and Family Services side, St. John’s, NL
Tel: 726-0393
Hours of operation: Wednesdays 9:15 am – 11:45 am and 1 pm – 3 pm drop in. You will need MCP or hospital card and something with a proof of address. You will get a full hamper every 4 weeks (exceptions for emergencies). Serves all areas of St. John’s.

Chaulker Place: Located in the Community Centre in Chaulker Place, St. John’s, NL
Tel: 726-0393
Hours of operation: First Friday of every month between 10 am – 12 pm. You will need MCP or hospital card and something with a proof of address. You will get a full hamper every 4 weeks. Serve the surrounding area.

East End

Mary Queen of Peace Food Bank: 110 McDonald Drive, St. John’s, NL
Tel: 726-9924 or 685-6400
Hours of operation: Wednesday 9:30 – 12:30 only. You will need your MCP card and proof of address. Note: You should live within the area of Mary Queen of Peace church.

Single Parents’ Food Bank: 472 Logy Bay Road, St. John’s, NL
Tel: 739-0709
Hours of operation: Monday, Wednesday & Friday 10 am – 1 pm, 2-4 pm. Single parents need custody papers, MCP card or AES File number, Child Tax Credit and Assessment Info from Revenue Canada. Note: the clothing outlet for adults and children is also open at the hours above. Identification etc. is not required for this service.

Paul’s Parish: 340A Newfoundland Drive, St. John’s, NL
Tel: 754-1980
Hours of operation: 3:15 – 4 pm (Only on Food Hamper days), please come to the BACK DOOR. Food hampers are available once a month (Except December, you may come twice). Need the MCP number of all family members in your house, AES File number or pay stub, as well as proof of address is required.
Note: you should live within the area of St. Paul’s church. Hamper distribution days: March 23, April 11 or 20, May 11 or 23, June 13 or 22, July 11 or 25, August 10 or 24, September 12 or 21, October 12 or 24, November 9 or 21, December 5 and January 11 or 23, 2018. Registration for Christmas Hampers will take place November 9, 21 and December 5 distribution days.

West End

Corpus Christi: Vincent de Paul Society on Waterford Bridge Road (behind the church), St. John’s, NL
Tel: 364-4116
Hours of operation: Mondays, Wednesdays, and Fridays between 10 am – 12 noon, the third Saturday of each month between 10 am – 12 pm. Closed on Saturdays in July and August. Call the day before or before 10 am and they will call back, ask a few questions and you go in to pick up a hamper. You will need MCP number, proof of address and file number if possible. Get a full hamper once a month (some emergency hampers available). Serves the Corpus Christi Parish.

Mount Pearl

Mary Queen of the World: 775 Topsail Road (basement of the church), Mount Pearl, NL
Tel: 364-7140
Hours of operation: Tuesday to Friday 9:00 am to 11 am. Call one day before and leave a message – they will call in the morning when it is ready and give you a time to pick up a hamper. Serves only the surrounding area (Parish Hall). You will need MCP and drug card number. Get a full hamper every 30 days.

Peters Parish: St. Vincent de Paul Society at 110 Ashford Drive (basement of the church), St. John’s, NL
Tel: 747-3320
Hours of operation: Monday to Thursday 7 – 7:30 pm. Need the MCP number of all family members in your house and proof of address unless already on record. Get a full hamper once a month (some emergency hampers available). Serves the surrounding area.

Salvation Army Mt. Pearl: 106 Ashford Drive, St. John’s, NL
Tel: 364-6465
Hours of operation: Mondays 12 noon – 2 pm, Tuesdays and Fridays 10:30 am – 2:30 pm. You can drop in but they would prefer if you call during Food Bank hours. You need your MCP number and proof of address. A person can apply for a hamper once a month. Serves Mt. Pearl, Goulds, Paradise, Kilbride and Southern Shore.